FaQs. General Information

I’m missing an item or my items arrived damaged or with a defect!

Please email us at info@hotgirlsummerboutique.com as soon as possible with images attached. Please email as soon as possible. We will not accept claims if a week has passed from delivery date.

I received my package a while ago, but I just tried on the items and want to exchange or noticed a defect!

We kindly ask that you try on and inspect your items as soon as they are received. We do not accept exchanges past the 1 week mark or damaged item claims past 1 week from receiving the items. We sincerely apologize for the inconvenience.

I received my package a while ago, but I just tried on the items and want to exchange or noticed a defect!

Currently, we do not accept returns or refunds. We allow exchanges for store credit within one week from the date the tracking number states it was delivered. Please note that the customer is responsible for paying ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sale, no exceptions. Bodysuits/Bathing suits, lingerie and hosiery items, accessories, and white items are ALL final sale.

I haven't received a store credit for my return?

If you have not received store credit for your return within a few days of returning the package, please email info@hotgirlsummerboutique.com so that we can look up your order and speed the process up for you.

I washed my item and now it is damaged!!

We recommend following the washing instructions on the label attached inside the items, or on our item description on ur site. Once an item has been worn or washed, we will no longer accept your claim or exchange. Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions. We kindly ask that you inspect all items before wearing or washing.

Only wore my item once or a few times can I still return if it damages, find a defect, or no longer like it?

Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions. We will not be able to accept your exchange, or issue store credit for an item that has been worn or washed.

Do you ship worldwide ?

Unfortunately we do not. We do ship to: United States, China, Philippines, Australia, Belgium, Germany, Greece, Hungary,Ireland, Poland, South Korea, Spain, Taiwan, United Kingdom, Hong Kong, Sweden, Denmark, Norway, Portugal, Japan, Finland. Canada There is a flat rate charge for standard shipping and heavy goods shipping.

Message for international customers

We are not responsible for any custom/duty tax fees charged by your local government. These fees are not charged by us but your local post office and local government instead. Please check in with your local post office to view their fee chart. No refunds will be provided for these fees because they are not applied on our behalf nor are the fees paid transferred to our accounts. Thank you.

Do you ship overnight or express?

Unfortunately we do not ship overnight or express.

How long will it take to receive my order?

Domestic orders are processed within 1-5 business days (Monday thru Saturday). We are closed on Sundays and holidays. International orders are processed between 1-5 business days. Ship time for U.S. orders is 3-5 business days depending on your location and the efficiency of your local post office. International ship time is between 1-6 weeks depending on your location and efficiency of your local post office.

My Package has been lost/stolen. What should I do?

Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as USPS or UPS is a shipping service that you agree to allow us to send for you. Once we send the liability is between you and USPS or UPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS or UPS to file a claim.

We will not look into stolen/lost packages claims if they are not reported within 10 days of the tracking number stating the package has been delivered.

When do you restock styles/sizes?

Unfortunately we do not have exact dates we restock styles due to the many different vendors/manufacturers we work with having varying restock schedules. If you have questions on a specific style please email info@hotgirlsummerboutique.com and we will add your faves to the list. We take this list to our vendors/manufacturers and request a restock for the styles on the list. If the material or styles are already available we restock within 1-4 weeks.

**This doesn't guarantee a restock but we do make sure to ask about the requested styles.

Abuot Our Customer Support?

***Due to a high volume of emails, please allow 24-72 hours for your email to be responded to. Response time varies. If you have not received a response within 72 hours, please resend message in a different message thread, as this could be due to your message going into our spam folder. Emails are answered in date/time order. No email is ignored.

Please refrain from sending multiple messages in the same message thread, this will push your message to the very end again and delay response time further. Sending a new message in the same message thread gives you a new later time and date. If you would like to send another message, please do send as a new message so your first message does not lose its spot in line.

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